Refund policy
We want you to purchase intentionally when you shop with Self Bloom Co and hope when you do place an order with us, you are committing to adding that nurturing self-care ritual or routine into your life.
We want you to be really happy with your purchase.
We curate a beautiful selection of premium products and hold ourselves to the highest level of quality checking before each item is posted to our customers.
If for any reason, there is a problem with your products when you receive them, please reach out to us on hello@selfbloomco.com
Please see below our full refund and returns policies on faulty/damaged.
Due to the nature of our products and for hygiene reasons, we do not accept returns for change of mind.
REFUND POLICY
If you are dissatisfied with a product you have purchased, you are welcome to request a refund.
We make no guarantees that your refund request will be accepted, and ask that you provide all relevant information via email at hello@selfbloomco.com, including:
- Your name and email address
- Your order number and the item/s purchased
- The reason for your refund request
Refunds or exchanges for physical products will also be approved or denied at our sole discretion, however, may be accepted for items that are returned within 14 days of purchase in their original condition.
We are unable to provide refunds or exchanges where the incorrect product has been purchased, so please ensure that when you place your order, you have made a careful selection when it comes to size, colour etc.
We do not offer refunds for orders sent to incorrect addresses provided by the purchaser.
Due to the nature of our products and for hygiene reasons, we do not accept returns for change of mind.
RETURNS POLICY
When you receive your order, please thoroughly inspect all products as we cannot accept returns more than 14 days after the date of purchase.
HOW TO MAKE A RETURN
Please initiate your return request as promptly as possible once you have received your item.
In order to initiate a return:
- Send us an email at hello@selfbloomco.com and await our response
- Pack and seal the item/s in their original packaging and post the parcel back to us at the address we provide via registered post (as we cannot be responsible for parcels lost or damaged in transit)
- For faulty or damaged products, we will organise your refund or replacement within 14 days of receiving your return. We will reimburse you for the postage cost to return the faulty/damaged product. Please note that timeframes for replacement items are subject to stock availability.
- For change of mind returns, we will issue a credit note within 14 days of receiving your return. The postage cost for change of mind returns is at the customer’s own expense.
The sale of any discounted products is final unless the item is proven to be damaged or faulty.
We have to receive the return and decide if the return is accepted prior to a refund or credit note being issued.
DAMAGED OR FAULTY PRODUCTS
Our products are often handmade and are made using natural and raw ingredients so you will see slight variations from batch to batch, this is completely normal and due to the nature of the materials and ingredients used to create the products from season to season.
We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know immediately within 48 hours of receiving them in the mail.
We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either send a replacement to you or provide you with a refund.
We will refund postage costs required to return faulty or damaged items.
Please get in touch if you have questions or concerns about your specific item.
CHANGE OF MIND
Due to the nature of our products and for hygiene reasons, we do not offer returns for change of mind.
Please get in touch if you have any questions or concerns about your specific item.